**NMG Computers – Comprehensive Terms and Conditions, Warranty, and No Fix, No Fee**
This document represents the comprehensive terms and conditions (“Terms”), warranty policy (“Warranty Policy”), and the “No Fix, No Fee” clause for the provision of onsite and in-store computer repair services and device sales by NMG Computers, also known as the Trustee for F5 & CO Trust. By engaging our services or purchasing devices, you, the customer, agree to abide by these comprehensive terms.
1. **Service Scope:**
NMG Computers provides onsite and in-store computer repair services, including diagnostics, troubleshooting, and resolution of hardware and software issues.
2. **Technician Qualifications and Background Checks:**
All technicians employed by F5 IT Pty Ltd or NMG Computers have undergone extensive background checks and police checks before commencing employment. We prioritize the security and safety of our customers and their information.
3. **Loss of Data or Mishandling During Transit:**
Although all due care is performed when accessing data or performing an upgrade some data loss my be out of our control. NMG Computers is not liable for any loss of data, the customer is advised to back up their data prior to using our services and or release NMG Computers from all responsibility. Customers are advised to back up their data before availing of our services.
3.1 ** Data recovery Terms: **
Whilst all due care is taken to ensure we are able to recover your data, we do not take any responsibility for either a) loss of data, or b) further damage caused to your device by attempting to recover said data. By engaging us and accepting our quote you resolve us of all liability for loss of data and or financial loss.
Free quoting is only for drop off and pickup at our office in Varsity Lakes, a pickup fee may be charged if we are to pick up from your place of business / home.
All quotes do not include the cost of a storage device unless specified otherwise.
4. **Damages Caused During Onsite Technician Investigations:**
While onsite technicians take all necessary precautions during investigations into reported issues, NMG Computers is not liable for any damages caused to devices during the investigative process. Customers understand and acknowledge that all care is taken, but unforeseen issues may arise.
5. **Remote Access and Support from Head Office:**
During onsite visits from our technician, there may be times where support is needed from head office. By engaging NMG Computers, the customer acknowledges and accepts the right to allow NMG Computers’ employees, as well as F5 IT, to assist in the diagnostics and troubleshooting of issues. Customers grant permission for such remote access, understanding that it will be used solely for the purpose of technical assistance and issue resolution.
6. **No Fix, No Fee:**
NMG Computers operates on a “No Fix, No Fee” basis. If, despite our best efforts, we are unable to resolve the reported issue with your device, you will not be charged for the service. This ensures that customers only pay for successful issue resolution.
The No fix, no fee warranty extends only to hardware issues. An example would be for us to replace your computers monitor to only find out that it did not solve the issue of a black screen. We either offer the option of a) refund on job, or b) refund on job and continue to troubleshoot issue.
In some cases the customer will requests parts after performing their own troubleshoot and ask NMG Computers to provide said part without us performing any troubleshooting ourselves. In this case, we cannot provide any refunds on parts ordered without our input, should the wrong part be ordered.
7. **Warranty for Refurbished and New Devices:**
A 1-year warranty will be provided on all new and second-hand devices purchased through NMG Computers, unless specified otherwise. Warranty of second-hand device batteries, such as laptops and mobile phones, are exempt from the 1-year warranty and only contain a 3-month warranty.
8. **Labour-Based Warranty:**
All labour services, including diagnostics, troubleshooting, and repairs, are covered by a 1-month warranty. This warranty is applicable if the same issue reoccurs within one month of the initial service. The warranty covers the specific job performed by NMG Computers, and in the event of recurrence, NMG Computers will address and resolve the issue without additional labour charges.
9. **Employee Status of Technicians:**
All technicians are full-time employees of F5 IT Pty Ltd or NMG Computers, not contractors. This ensures a consistent and dedicated team of professionals providing services.
10. **Cancellation Policy:**
Onsite bookings require a minimum of 24 hours’ notice for cancellation. If you cancel your order, we retain the right to keep the deposit amount if the full amount for the goods has not been paid in full prior. In the case of a change of mind after payment in full for hardware and software, we may ask for a cancellation fee of 10%.
11. **Customer Responsibilities:**
Customers are responsible for providing accurate information about the issues faced by their devices. NMG Computers is not liable for any discrepancies arising from inaccurate or incomplete information provided by the customer.
12. **Payment Terms:**
Payment for services rendered is due upon completion of the repair or diagnostic service. NMG Computers reserves the right to withhold the return of repaired devices until payment is received in full.
13. **Confidentiality:**
NMG Computers respects the privacy and confidentiality of customer data. Information provided during the repair process will be treated with the utmost confidentiality and will not be disclosed to third parties without the customer’s consent.
14. **Governing Law:**
These Terms, Warranty Policy, and associated clauses are governed by the laws of Australia.
15. **Right to Modify Terms:**
NMG Computers retains the right to change the terms and conditions as it sees fit. Customers are encouraged to review the terms periodically for any changes.
16. **Exclusive & Perceived damages**
If a customer perceives a defect or damage, we encourage them to contact our customer support team promptly. We conduct a thorough investigation to assess the alleged damage, and while we provide refunds for confirmed manufacturing defects, refunds will not be issued if customers take actions, such as replacing a part without confirmation of actual failure. Returns and refund requests must be made within 3 days of the service date, and standard 1 year warranty on products.
Products should be returned in their original condition with the original proof of purchase.
Our warranty covers manufacturing defects in materials and workmanship, and the terms are outlined in the product documentation. Warranty claims will be considered only for genuine manufacturing defects, and customers should avoid preemptive actions like replacing parts without consulting our support team, as such actions may void the warranty and NMG Computers are not liable to offer refunds for wrongly perceived damages or failure of parts. It’s important to note that normal wear and tear, as well as third-party repairs without prior authorization, are excluded from our policies. For any refund or warranty inquiries, please contact our customer support team.
17. **Contact Information:**
For any inquiries or concerns regarding these comprehensive terms, please contact NMG Computers.
By engaging our services or purchasing devices, you agree to these comprehensive terms. NMG Computers reserves the right to update or modify these terms at any time without prior notice. It is the customer’s responsibility to review the terms periodically for any changes.
